The Z Model®
The Z Model® describes a behavioural modification journey in terms of
- Building potential energy to shift behaviour through rational means.
- Using emotional stimulus to release the potential energy as kinetic action.
- Capturing the kinetic energy as useful work through containers such as new processes, structures, systems.
- Using logical, emotional, behavioural and habitual levers.
(see table below)
- Moving between stages of behaviour modification i.e. Apathy, Awareness, Acceptance, Action, Attention and Adaptation.
- The stages map to the pros and cons the individual is experiencing with respect to modifying their behaviour in order to improve performance.
(see table below)
The Z Model® levers
The Stages of Behaviour Modification
|Stages of Behaviour Modification||Description||Why people get stuck here or fail to progress to next stage.||Intervention Processes Required|
|Apathy||Not thinking about issues that could lead to improvement.||Other pressures and concerns; limited involvement.||1. Thinking about the improvement|
|Awareness||Considering issues that could lead to improvement.||Limited/ one off/ poor quality communication and lack of genuine involvement.||2. Positive evaluation|
|Acceptance||Believing improvement is required and personally preparing.||Assumption that logical information is sufficient – lack of emotional stimulation.||3. Drama and symbolism
4. Getting leadership on board
|Action||Taking overt actions towards improvements that are noticeable to others.||Inability to behaviourally anchor the improvement and/ or develop a critical mass of people that are participating.||5. Building social support
6. New behaviour conditioning
|Attention||Persisting with the improvement, yet prepared for setbacks and treating them as temporary.||Expectations set too high; lack of regular and immediate feedback; no opportunity to rehearse the improvement on a large scale.||7. Reinforcement
8. Fast forwarding
|Adaptation||Improvement becomes stable, setbacks overcome, new norms/ new culture established.||9. Continuous improvement|
The Method provides a range of tools and techniques with facilitation guidance that describes these processes (e.g. Thinking About Improvement) and makes practical the steps and checks to complete them.
Organisational Development As Energy Management
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OrgZoo is an education, method and consulting support service for large organisations who must implement improvements. We focus primarily on defining, designing and delivering the behavioural modifications required from people to realise benefit from the improvement effort. Then we provide the practical tools to help leaders navigate the improvement journey.